PEOPLE POWER: Build a Catering Team That Delivers Excellence In this final episode of the 5 P’s Framework series, Wendy Ewers dives deep into the most important ingredient in your catering success—your people.
Whether you’re scaling a multi-unit catering program or building a local operation, this masterclass will help you align your internal teams, partners, and culture around a shared guest mission. Learn how to structure your team, train for hospitality, empower delivery staff, and drive collaboration across departments.
What You’ll Learn
- How to define roles and structure off-premises teams
- The right way to train for excellence and guest recovery
- How to build a culture of pride, recognition, and ownership
- Why internal communication drives catering growth
- How to treat partners as true brand extensions
- Real-world Q&A from operators like you
This episode is packed with insights Wendy has developed over 20+ years leading off-premises programs at brands like On the Border, Brinker, Potbelly, and more.
Catch the full 5 P’s series here on CaterLinked.com: Product, Price, Place, Promotion — and now, People.
