People-focused conversations about hospitality, leadership, workplace culture, and the guest experience, exploring practical ways to build stronger teams and more thoughtful hospitality organizations.
In hospitality, the smallest details leave the biggest impact. In this episode, service expert and coach Zana Devine breaks down how something as simple as remembering a guest’s name can transform their experience, build loyalty, and drive real ROI for…
Want to boost check averages and improve guest experience—without feeling “salesy”? In the latest episode of Hospitality Bites, host Žana DeVine breaks down smart, authentic upselling strategies that actually work. From subtle menu suggestions to personalized recommendations, this episode is…
Welcome to the premiere episode of Hospitality Bites with host Zana Devine. In this episode, we explore what it really means to take a people-first approach in the hospitality industry—and how building a culture rooted in kindness can have a…