In hospitality, the smallest details leave the biggest impact. In this episode, service expert and coach Zana Devine breaks down how something as simple as remembering a guest’s name can transform their experience, build loyalty, and drive real ROI for your business.
From front desk to dining room, Zana shares:
✅ Why a guest’s name is the most powerful recognition tool you have
✅ How to train teams to capture and recall personal details authentically
✅ Strategies for turning simple interactions into long-term relationships
✅ The role of communication, consistency, and technology in making guests feel valued
Whether you’re leading a restaurant, hotel, resort, or catering team, this workshop is packed with practical ways to elevate guest experience and create unforgettable moments.
Check out Zana’s book Built to Serve, Trained to Lead on Amazon for even more actionable tips.
