Practical perspectives on building stronger teams, developing people, communicating effectively, and leading catering and hospitality organizations with confidence.
Catering sales aren’t about pushing menus or chasing leads — they’re about connection, confidence, and commitment. In this episode of Uncensored & In Charge, Erin Childs shares her proven approach to catering sales that goes beyond transactions to build real…
By Erin Childs Last week, someone I admire—a talented, hard-working, deeply good person—was rejected from a team they’d been striving to join. No explanation, no expectations, just “no.” It stung. It also kept me up at night. Not because people…
In hospitality, the smallest details leave the biggest impact. In this episode, service expert and coach Zana Devine breaks down how something as simple as remembering a guest’s name can transform their experience, build loyalty, and drive real ROI for…
Last week, we hosted a fantastic, high-value session all about integrating technology into your catering marketing strategy. It was packed to the brim with deep and actionable insights. Thank you so much to everyone involved! If you didn’t catch it…
Plan once, sell all season. In this Restaurant Royalty episode, Jenn Saunders-Haynes builds a Catering Marketing Calendar that aligns campaigns, content, sales outreach, and ops so your team knows exactly what to do, and when, to drive consistent off-prem revenue.
This Cater Caffeine tackled one of the toughest realities in catering: the slow season. Jerome Dees Jr shares practical ways to keep business moving, your team engaged, and your systems sharp when orders aren’t flooding in. Make sure to check…
The slow days of August are anything but quiet for smart operators. In this episode, Erin Childs breaks down why NOW is the moment that separates the scrambling caterers from the strategic ones — and how to lead your team…
By Erin Childs, Host of “Uncensored and in Charge” August is here, and while things may seem quiet, this is the moment that separates the scrambling caterers from the strategic ones. The decisions you make now — about your menus,…
You don’t need a sales team to grow catering—you need a team that sees opportunities everywhere. Years ago, I walked into a restaurant where the GM told me, “Our catering program is solid—orders go out, guests seem happy, and we’re…